Privacy Policy

Last Updated: September 23, 2026

At Pei-Pei Home Care (“we,” “us,” or “our”), we are committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us by our clients, their families, and visitors to our website. As a provider of non-medical home care services in Edmonton and surrounding communities, we handle personal information with the highest degree of respect, dignity, and care.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, inquire about our services, or utilize our non-clinical in-home care support.

1. Information We Collect

We collect information to provide you with tailored care planning, answer inquiries, and deliver personalized in-home support. The types of information we may collect include:

Personal Contact Information: Name, telephone number, email address, mailing address, and emergency contact details.
Care & Service Information: Information about daily care needs, preferences, mobility support requirements, and scheduling requests necessary to design a customized non-medical care plan.
Inquiry & Form Details: Information submitted through our online inquiry forms, call requests, or free assessment requests (e.g., details about a family member needing care).
Website Usage Data: Non-identifiable technical data automatically collected when you visit our site, such as IP addresses, browser types, and pages visited, used to improve user experience.

2. How We Use Your Information

We use the information collected strictly for legitimate business and non-medical home care purposes, including:

Evaluating care needs and creating personalized, non-clinical care plans.
Communicating with clients, family members, or designated representatives regarding service inquiries, scheduling, and care updates.
Arranging complimentary in-home consultations and assessments with a Care Coordinator or Care Manager.
Processing requests, administrative tasks, and service updates.
Improving our website, client experience, and community outreach.

3. How We Protect Your Information

We maintain appropriate physical, administrative, and technological safeguards to protect your personal information against unauthorized access, disclosure, alteration, or misuse.

Confidentiality: Access to client details is strictly limited to authorized staff and caregivers who require the information to perform their non-clinical caregiving duties.
Secure Storage: Digital information is stored on secure servers with restricted access, and paper records (if any) are kept in secured areas.

4. Disclosure & Sharing of Information

We do not sell, trade, rent, or lease your personal information to third parties. We will only share or disclose your information under the following circumstances:

With Your Consent: We may share details with authorized family members, designated representatives, or third parties only with your explicit consent or direction.
Service Providers: We may share necessary details with trusted third-party service vendors who perform administrative or operational functions on our behalf (e.g., website hosting or secure communication platforms), under strict confidentiality agreements.
Legal Requirements: We may disclose information if required to do so by applicable federal or provincial laws or in response to valid court orders or legal procedures.

5. Non-Medical Nature of Services

Pei-Pei Home Care is a non-medical home care agency. The information collected is used solely to facilitate companion care, personal hygiene support, meal preparation, mobility assistance, errands, and non-clinical daily support. We do not collect or store medical diagnostic records, nor do we provide medical, nursing, or clinical healthcare services.

6. Third-Party Links

Our website may contain links to external websites for informational or convenient purposes. We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Accessing and Updating Your Information

You have the right to request access to the personal information we hold about you or your loved one, as well as the right to request corrections or updates to inaccurate data. To update your details or withdraw consent for certain communications, please contact us using the details below.

8. Accessing and Updating Your Information

If you have questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please reach out to us:

Company Name: Pei-Pei Home Care
Service Area: Edmonton and surrounding areas
Email: info@peipeihomecare.com
Phone: (780)-267-8600